Refund & Cancellation Policy
Effective Date: 25th March 2025
Company Name: Vaultz
Company Registration Number: 16341293
Address: 20 Wenlock Road, London, England, N1 7GU
Email: [email protected]
Website: www.vaultzpay.com
- Overview
At Vaultz, we are committed to providing reliable and secure payment services. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be processed. Due to the regulated nature of our business, not all transactions are eligible for cancellation or refund. - Transaction Irreversibility
Once a payment has been authorized and processed through our platform, it is generally considered final and non-reversible. Refunds will only be considered under the following circumstances:
– A technical or processing error caused by Vaultz
– A duplicate transaction initiated by mistake
– A confirmed fraudulent transaction or unauthorized access
If you believe a transaction was made in error, please contact us within 7 days of the transaction date. - Eligibility for Refunds
Refunds may be issued at our sole discretion, subject to:
– The transaction not yet being settled to the recipient
– Evidence of a duplicate or erroneous transaction
– Compliance with anti-fraud and anti-money laundering checks
Vaultz reserves the right to request identification or supporting documentation before processing a refund. - Wallet Refunds
Funds stored in Vaultz digital wallets are considered e-money and are protected under applicable financial regulations. Refunds from your Vaultz wallet balance may be requested if:
– You have unused wallet funds you wish to withdraw
– An error occurred while funding your wallet
Refund requests related to wallet balances are typically processed within 5–10 business days, provided the request complies with our security and verification procedures. - Crypto Handling Services
Vaultz may facilitate access to third-party cryptocurrency services. All crypto transactions are irreversible and are executed at your own risk. Vaultz does not offer refunds for crypto purchases, conversions, or transfers. However, we will investigate and assist in resolving any suspected technical errors or unauthorized activity affecting crypto-related services. - Prepaid Services
Prepaid products or services (such as prepaid cards, top-up services, or vouchers) are non-refundable once purchased or activated, unless:
– The prepaid value has not yet been used or redeemed
– A technical error has occurred during issuance
Refunds for prepaid services are considered on a case-by-case basis and are subject to fraud and identity verification checks. - Services and Fees
Service fees charged for payment processing, identity verification, or compliance checks are non-refundable, unless Vaultz is found to be at fault or has failed to deliver the service as agreed. - Refund Request Process
To request a refund, email us at [email protected] with the following details:
– Full name and contact information
– Transaction reference number
– Date and amount of transaction
– Reason for refund request
– Any relevant supporting documentation
We aim to review and respond to all refund requests within 10 business days. - Chargebacks
Initiating a chargeback through your bank or card provider without first contacting Vaultz may be treated as a breach of our Terms of Service. We encourage customers to reach out to our support team first for resolution. - Cancellation of Recurring Services (If Applicable)
If you subscribe to recurring services (e.g. business account access or API usage):
– You may cancel your subscription at any time before the next billing date
– Refunds for partial billing periods are not provided once payment has been processed - Final Decision
Vaultz reserves the right to approve or deny any refund request at its sole discretion, based on the facts of each case and any applicable regulatory requirements. - Contact Us
If you have any questions about this policy, contact:
Vaultz
20 Wenlock Road, London, England, N1 7GU
Email: [email protected]
Website: www.vaultzpay.com
